Shipping policy
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📧Email:help@lulunoelle.com
Welcome to LULUNOELLE.
We want every order to make its way to you smoothly and securely. Below you’ll find the details about our order processing, shipping options, rates, tracking, and other important shipping information.
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer. Every order is carefully checked and prepared before dispatch.
LULUNOELLE currently ships within the United States. Our shipping rates are based on the order amount, with free shipping available once the applicable order threshold is reached. Shopify supports order-value-based shipping rates and free-shipping thresholds.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00–$59.99 | $9.00 |
| Free Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00–$99.99 | $18.00 |
| Free Expedited | $100.00+ | FREE |
The shipping options applicable to your order will be displayed at checkout based on your order and shipping address.
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow approximately 24–48 business hours for tracking information to become active after the shipping confirmation has been sent.
You can use the tracking number included in your shipping confirmation email to follow your package.
LULUNOELLE currently ships within the United States.
We currently do not ship to APO, FPO, or DPO military addresses.
Please make sure your shipping address is complete and accurate before placing your order.
While we do our best to keep orders moving smoothly, unexpected delays may occasionally occur due to circumstances outside our control, including:
If your package appears to be delayed, please check the latest tracking information first. If you need additional assistance, our Customer Support Team will be happy to help.
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
To help us review the situation, please provide:
Our team will review the details and work with you toward an appropriate solution.
Please carefully review your shipping information before completing your order.
Once an order has entered processing or has been shipped, we may be unable to change the shipping address. If a package needs to be reshipped because of incorrect or incomplete information provided at checkout, additional shipping charges may apply.
LULUNOELLE
3500 Leestown Rd
Lexington, KY 40511
United States
Business Correspondence Only – Not a Return Address
Please do not send merchandise to this address unless specifically instructed by our Customer Support Team.
If you have questions about shipping, tracking, or your order, please contact us:
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
At LULUNOELLE, we want your experience to feel easy from checkout to delivery. If something unexpected happens along the way, simply reach out — we’ll be here to listen, help, and find the best way forward. ✨
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